A I M S    &    O B J E C T I V E S

Family Housing Association is a non-profit making charitable organisation whose main aim is to provide good quality homes for people in housing need.  Our aims, objectives and goals are the principles which guide our work and are reviewed on a regular basis as part of our Business Plan.

AIMS

1) To help those on low incomes who are in housing need in its area of operation.

2) To maintain its properties to a good standard and within the timescale laid down in its Repairs Policy.

3) To ensure prudent financial practices in accordance with its Financial and Treasury Management Policies.

1) Providing caring and courteous services to all existing and potential residents that are customer focused and respond to our customers needs and aspirations as set out in our resident involvement strategy.

2) Maintaining our properties to the best possible standards.

3) Providing a good standard of housing which offers value for money for people in housing need.

4) Exploring innovative new initiatives that are in keeping with the tradition and skills of the Association.

5) Ensuring equality of opportunity in the allocation of housing, employment of staff and appointment of Board Members.

6) Planning and controlling all aspects of business activity so as to maintain the Association’s financial strength and viability.

7) Retaining a well-motivated professional workforce.

OBJECTIVES

1) To ensure a quality service by delivery through professional well-motivated staff and external consultants which meet the customers’ needs.

2) To establish an ongoing asset management programme for repairs and improvements that accord with good practice and legislative requirements.

3) To explore appropriate mainstream opportunities for achieving steady and controlled growth through new development or acquisitions in partnership with other agencies in our area of operation.

4) To achieve an operating surplus sufficient to enable effective re-investment to support the Association’s on-going activities and to retain the support of funders.