P E R F O R M A N C E

Every 6 months the Association compiles statistics relating to its performance.  These statistics are then presented to the Board and to our Customer Panel to enable them to monitor the Association's performance.

The latest statistics relate to the period covering the first half of 2011.

Rent Arrears

Number of days taken to re-let a property

Percentage of rent lost due to empty properties

Emergency Repairs completed within 24 hours

Urgent Repairs completed within 5 working days

Routine Repairs completed within 21 working days

Repairs Customer Satisfaction Questionnaires - Overall Level of Satisfaction

Repairs Customer Satisfaction Questionnaires - Results of Individual Questions

Repairs Expenditure (including Planned Maintenance)

Percentage of properties with a current gas safety certificate