P E R F O R M A N C E

Every 6 months the Association compiles statistics relating to its performance.  These statistics are then presented to the Board and to our Customer Panel to enable them to monitor the Association's performance.

The latest statistics relate to the period covering the first half of 2011.

 

Rent Arrears

 

Number of days taken to re-let a property

 

Percentage of rent lost due to empty properties

 

Emergency Repairs completed within 24 hours

 

Urgent Repairs completed within 5 working days

 

Routine Repairs completed within 21 working days

 

Repairs Customer Satisfaction Questionnaires - Overall Level of Satisfaction

 

Repairs Customer Satisfaction Questionnaires - Results of Individual Questions

 

Repairs Expenditure (including Planned Maintenance)

 

Percentage of properties with a current gas safety certificate