Services for our Tenants

Find out about how to Complain and how we handle and learn from complaints

Thinking of carrying out any work in your home?  Please read this important information first

Find out how you can pay your rent, or make an online payment through allpay

Tell us about a repair problem with your home

Report Anti-Social Behaviour

Request a Rent Statement

Request a Call Back

Give us feedback, good or bad

Your basic rights as a Tenant of Family Housing Association

See the Standard of Service you can expect

Find out about keeping pets in your home

View the most up to date version of your Tenants Handbook

Guide to claiming Universal Credit

How we deal with Domestic Abuse

Find out what support we can provide for disabled residents

Find out about how Rents and Service Charges are calculated

View our Privacy Notice, explaining what information we collect about our tenants and why we collect it

Find out about our Staff Team and their responsibilities

View our Allocations Policy to understand how our homes are let

View our Starter Tenancies Policy to understand how some new tenants have a probationary tenancy

View our Neighbourhood Management Policy that shows how we manage issues that affect you in your neighbourhood

View our Anti-Social Behaviour Policy to understand how we tackle these issues

View our Repairs Policy which explains how we carry out Repairs and Maintenance to your home

Find out about Wirral Foodbank and how you can get help, donate or volunteer

Wirral InfoBank is a directory of community groups, services and activities that can support your health and wellbeing

Provides free, confidential, high quality advice around welfare benefits, debt and financial capacity issues

Provides advice on energy efficiency to help reduce fuel bills

A free Budget Planner, provided by the Money and Pensions Service