Marcus House, Marcus Street, Birkenhead
Tel: 0151 647 5000
Job Opportunity
Customer Service Administrator
5 DAYS PER WEEK, MON – FRI,
9.00am to 5.00pm (Flexitime)
Car allowance of £1,266 per
annum may be
payable long term
10% Pension Contribution
(£2,512pa)
Family Housing Association is
a charity that provides 401 homes in Birkenhead, Wallasey and Port Sunlight, to
people in housing need. We pride
ourselves in providing a professional, caring and supportive services to our
tenants.
We
are looking to recruit a Customer Service Administrator to join our small team
based in our office in Birkenhead. This
is an office-based post, reporting to the Operations Manager.
The successful candidate will work closely with our existing staff in a
wide-ranging administrative role.
They
will provide first-class customer service and have a friendly and professional
manner. They will strive to improve
the quality of life of tenants by providing the best possible services.
They
will be an excellent team worker with exceptional communication skills and will
be capable of building strong relationships with tenants, colleagues,
contractors and the local community.
They
will be able to travel independently around Wirral.
This
is considered a permanent position, subject to a twelve-month probationary
period. Annual Leave entitlement is
23 days initially, increasing annually by 1 day per annum up to a maximum of 28
days. In addition, they will not work Bank
Holidays or the three days between Christmas and New Year (although the
Christmas days are at the discretion of the Chief Executive) . Working hours are Monday to
Friday, 9am to 5pm, with an hour for lunch (35 hours). Flexitime
is also available (arrive between 8am and 10am; leave between 4pm and 6pm). Family Housing
Association is a member of the Social Housing Pension Scheme and the successful
applicant will be enrolled into a Defined Contribution Pension Scheme where
Family Housing Association contributes equivalent of 10% of the employee’s
salary and the employee makes a pension contribution of their choice.
If
you wish to apply, please complete the online form by clicking on Apply Now
below. Alternatively please e-mail or post a completed
application form. CVs alone are not
accepted. All applications
received by 29th March 2026 will be considered.
Applications will continue to be accepted until post is filled.
Apply for the job through an online application form (via Google Forms)
Application Form (pdf) - to e-mail or post
Application Form (Word) - to e-mail or post
Equality Monitoring Form - to e-mail or post
Job Description
Person Specification
Staff Structure
